Kaiden was a huge help finding a car! He took his time explaining everything and was willing to help get us the best deal possible. It didn’t feel like there was any pressure in buying one, he just wanted to make sure we got the absolute best car for us! I highly recommend asking for him if you visit here!

Kaiden was amazing! He helped is find a car that perfectly fit the parameters of what we were looking for!

I traded in my car and bought a used car from Crossroads Hyundai at the end of October. We had exceptional service from Dominic who walked us through all of the features on our new-to-us car and worked out an amazing trade for us. The sales floor is clean, the keychain display is neat, and all of the associates are friendly.

I was pretty nervous walking into the dealership to buy my first car on my own. I was worried I would have the “tv” dealership experience where salesmen are trying to convince you to buy something you’re not sure about or is over your budget. However, I worked with Jacque Broussard and he was very friendly and kind. I never felt pressured or like he had an agenda. I walked out with a car that I’m very happy with. I highly recommend Jacque and crossroads Hyundai.

The worse customer service ever. Bought a car from them in September. Despite telling the salesman I have limited time and would be buying the car, it was filthy when I got there. Then they asked if I would take it that way. My friend stayed to drive it home while I returned to work and it was still dirty when it made it home. They shotgun blasted my credit app to at least 3 dozen banks. They refused to take off a drive train warranty. It was surreal, like a slimeball car dealership joke video being made.

First time buying a new car and I couldn't be happier with the service. Dom is very friendly, and worked to get me in the car I want at a price I was happy with but everyone there is pretty cool all around. Negotiations were easy and painless, and they make sure you're well taken care of. The inside of the dealership is clean, spacious and comfortable and I didnt have to wait for anything. Follow ups to take care of minor things got scheduled and handled with ease. No jumping through hoops. No run around. No dishonesty. ... Read More

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Google - Nov 6, 2026

First time buying a new car and I couldn't be happier with the service. Dom is very friendly, and worked to get me in the car I want at a price I was happy with but everyone there is pretty cool all around. Negotiations were easy and painless, and they make sure you're well taken care of. The inside of the dealership is clean, spacious and comfortable and I didnt have to wait for anything. Follow ups to take care of minor things got scheduled and handled with ease. No jumping through hoops. No run around. No dishonesty. Highly recommend working with the people at Hyundai crossroads. I wouldn't go elsewhere.

Great salesperson, but disappointing dealership practices and a complete lack of accountability from management. My wife and I purchased a 2024 Kia EV9 from Crossroads Hyundai of Loveland, and unfortunately, what should have been an exciting experience has turned into a frustrating disappointment. We were comparing this vehicle against another very competitive option, and the sales team assured us that the EV9 included automatic self-parking after reviewing its features on their computer. After purchasing the vehicle, we discovered that the feature actually requires an additional $600 activation through Kia. Unfortunately, that wasn't the only discrepancy. We were originally offered a 10-year/100,000... Read More

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Google - Oct 29, 2026

Great salesperson, but disappointing dealership practices and a complete lack of accountability from management. My wife and I purchased a 2024 Kia EV9 from Crossroads Hyundai of Loveland, and unfortunately, what should have been an exciting experience has turned into a frustrating disappointment. We were comparing this vehicle against another very competitive option, and the sales team assured us that the EV9 included automatic self-parking after reviewing its features on their computer. After purchasing the vehicle, we discovered that the feature actually requires an additional $600 activation through Kia. Unfortunately, that wasn't the only discrepancy. We were originally offered a 10-year/100,000-mile warranty, which ultimately became a 7-year/100,000-mile warranty. We were also verbally quoted a $100 deductible, only to discover the paperwork stated $200. Thankfully, the finance department corrected that after I caught the mistake myself. Three significant discrepancies during a single vehicle purchase. What disappointed us most was how management handled our concerns. After sending a detailed email explaining everything, I spoke with management and was told the dealership would not offer any assistance with the self-parking issue. I was also told that if something wasn't in writing, they wouldn't honor it, regardless of what was communicated during the sales process. Even more frustrating, management didn't seem interested in fully reviewing my email or listening to my concerns before cutting me off. There was no attempt to find a compromise or offer any meaningful resolution. I do want to make one thing very clear: our salesperson was absolutely wonderful. My wife and I both agreed they were the most knowledgeable, friendly, and helpful salesperson we encountered during our entire car-shopping experience. We're intentionally leaving them unnamed because we don't want this review to reflect negatively on someone who genuinely provided excellent service. Our disappointment is with the dealership's business practices and management's unwillingness to take responsibility when things go wrong. We genuinely would have returned for future purchases and recommended this salesperson to our friends and family. Unfortunately, after seeing how management handles customer concerns, we no longer feel comfortable doing business with this dealership. It's not even just about the $600. It's about trust, honesty, and standing behind the information your representatives provide to customers making major financial decisions. A great salesperson can earn your business, but poor management and a lack of accountability can lose it just as quickly. I strongly encourage anyone considering this dealership to get every promised feature, warranty term, and agreement in writing before purchasing.

Jacque was super helpful and knowledgeable. Helped me out to find a car that filled my interest. I highly recommend anyone to work with him.

I went to test drive a vehicle for 24 hours to get it inspected. I drove 45 minutes at 7:45 in the morning prior day. I was not made aware that I quit it solely because of their insurance not covering even though mine does. now I wasted the entire morning and possibly day. Thanks.

Great experience at Crossroads Hyundai of Loveland! Friendly, knowledgeable staff and a refreshingly pressure-free atmosphere. Mateo was fantastic to work with, professional, personable, and genuinely helpful. If you’re in the market for a vehicle, definitely ask for Mateo!

⭐⭐⭐⭐⭐ Five stars for Crossroads Hyundai in Loveland! I came in looking for an electric vehicle, and Mateo took the time to walk me through the different options to find what best suited my needs and financial goals. Mateo was incredibly personable, charismatic, knowledgeable, and genuinely a good dude. I’m used to the typical high-pressure, sometimes downright rude car dealership experience, and Mateo was the complete opposite. He was laid-back, transparent, informative, and never once made me feel pressured or rushed. What impressed me most was his character. He genuinely listened to my financial goals, understood what I was trying ... Read More

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Google - Oct 26, 2026

⭐⭐⭐⭐⭐ Five stars for Crossroads Hyundai in Loveland! I came in looking for an electric vehicle, and Mateo took the time to walk me through the different options to find what best suited my needs and financial goals. Mateo was incredibly personable, charismatic, knowledgeable, and genuinely a good dude. I’m used to the typical high-pressure, sometimes downright rude car dealership experience, and Mateo was the complete opposite. He was laid-back, transparent, informative, and never once made me feel pressured or rushed. What impressed me most was his character. He genuinely listened to my financial goals, understood what I was trying to accomplish, and went to bat for me to find the best financial option available within what the dealership could offer. I felt educated, empowered, and respected throughout the entire experience. The IONIQ 5 test drive was great, but the customer service was what really stood out. It’s refreshing to meet someone in car sales who leads with integrity, kindness, and a genuine desire to help people. If you’re looking for a seamless, transparent, and pressure-free car shopping experience, don’t hesitate to ask for Mateo. He’s a class act, and I believe good people deserve recognition. Thanks again for all your help, Mateo!

Have been leasing for 2 years, have 2 more to go, never missed a payment, never late. Our payment is $469/month, and it’s taking a lot for my wife and I to make this happen. I’ve called 4 or 5 times, left messages with the finance department, talked to sales several time, including Bo (“as in Bo-Jangles” as he likes to say), and each time I’ve been ghosted when they realize I’m calling to see if there’s anything I can do to reduce my payment, even changing vehicles to something older. My guess is once they realize there’s ... Read More

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Google - Oct 24, 2026

Have been leasing for 2 years, have 2 more to go, never missed a payment, never late. Our payment is $469/month, and it’s taking a lot for my wife and I to make this happen. I’ve called 4 or 5 times, left messages with the finance department, talked to sales several time, including Bo (“as in Bo-Jangles” as he likes to say), and each time I’ve been ghosted when they realize I’m calling to see if there’s anything I can do to reduce my payment, even changing vehicles to something older. My guess is once they realize there’s not any $$ in this for them, they stop returning calls/texting. Bo has done this twice. Another sales person once, and finance doesn’t answer and doesn’t return calls.

Avoid this dealership, so far I have not been able to get them to honor a Pre-Paid Maintenance Hyundai protection plan. They refuse to the Hyundai dealer that sold the vehicle (and agreement) to me. Seems to me they don’t want to honor their own brand maintenece agreements…..

Great customer service!

Unfortunately I hate to write this. I bought a car from them and they told me the wheel bearings and front sway bar was replaced. It’s not been. I had a local mechanic look at it here in Casper Wyoming and it has not been replaced. I can’t drive the new car I bought from them because they didn’t do the work they claimed and now it’s not their problem. The sales person was nice but I would not buy a car from them again if I had to. They said I could bring it back ... Read More

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Google - Oct 19, 2026

Unfortunately I hate to write this. I bought a car from them and they told me the wheel bearings and front sway bar was replaced. It’s not been. I had a local mechanic look at it here in Casper Wyoming and it has not been replaced. I can’t drive the new car I bought from them because they didn’t do the work they claimed and now it’s not their problem. The sales person was nice but I would not buy a car from them again if I had to. They said I could bring it back down to Loveland which is hundreds of miles and it probably wouldn’t be free anyway. So I unfortunately have to make this post. Don’t buy from them.

I honestly don’t even know where to begin with this place\. From the moment we walked in, the level of unprofessionalism was astonishing. My girlfriend and I were shopping for a new Palisade.We were immediately met at the door, to the point that we would have been blocking the entrance if we hadn’t moved out of the way.We explained what we were looking for, and the salesman went to get the vehicle. To be fair, he seemed very new, so I don’t want to put everything on him. However, we stood there for about 10 minutes ... Read More

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Google - Oct 8, 2026

I honestly don’t even know where to begin with this place\. From the moment we walked in, the level of unprofessionalism was astonishing. My girlfriend and I were shopping for a new Palisade.We were immediately met at the door, to the point that we would have been blocking the entrance if we hadn’t moved out of the way.We explained what we were looking for, and the salesman went to get the vehicle. To be fair, he seemed very new, so I don’t want to put everything on him. However, we stood there for about 10 minutes without being offered a seat, and when he finally returned, there didn’t seem to be much urgency to get us out to the vehicle. Once we were looking at the Palisade, I found myself essentially selling the vehicle to my girlfriend because the salesman had very little knowledge about it. We eventually left with some numbers, but we were already discouraged by the experience. They continued texting us throughout the week, and we made it very clear what we were looking for. After not hearing anything for a full day, the GM eventually reached out and said he had been off the previous day and asked if anyone had gone over numbers with us. At that point, we were just dealing with the GM. Eventually, the GM gave us a payment we were comfortable with on the vehicle we wanted. My girlfriend told them she would come in to sign the paperwork while I was at work, provided she could leave with the payment they had quoted us. When she arrived, we were surprised to find that she was handed off to a completely different sales representative without anyone notifying us beforehand. That lack of communication immediately added to the disorganized feeling of the entire experience. That’s when everything changed. After running her credit, they told her the original numbers had been based on a certain credit score and that her payment was now roughly $100 more per month. The frustrating part is that nobody had ever asked what her credit score was—not even a ballpark. They also never asked if we would consider a different trim or the gas model before giving us the original payment. They finally suggested the gas Palisade, only to come back with a payment that was actually $10 MORE per month than the original quote for the hybrid. My girlfriend explained that we specifically wanted the hybrid because of the fuel economy. Her current truck gets around 16 MPG, while the gas Palisade gets around 20 MPG. Paying more per month for a gas vehicle that would provide less fuel savings simply didn’t make sense to us. Rather than understanding that, the GM made her feel like that was a ridiculous reason not to move forward and essentially told her there was nothing more he could do. So she left. From start to finish, the experience felt pushy, disorganized, and unprofessional. We were made to feel like they were doing us a favor by selling us a vehicle. We took the numbers Crossroads gave us to Stevinson Hyundai in Frederick, and the difference was night and day. They came back with numbers quickly, communicated clearly, and treated us with professionalism throughout the entire process. Most importantly, they treated the purchase like the significant financial decision it actually was rather than trying to pressure us into a deal. They also communicated clearly about who would be helping us and made sure we felt taken care of throughout the process. We ultimately purchased our Palisade from Stevinson, even going above the payment we originally set for ourselves because they earned our business. Crossroads Hyundai should seriously reconsider how they handle customers. The vehicle may sell itself, but the way you treat people determines where they buy it.

Jacque helped me get a great deal on a new car. He really made the effort to earn my business and was very knowledgeable and helpful through the whole process.

Crossroads Hyundai has been the worst dealership experience we have ever had while owning a vehicle. I purchased my 2024 Hyundai Palisade brand new and had absolutely no issues with it until Crossroads performed a fuel induction cleaning around 25,000 miles. Ever since that service, my vehicle has intermittently lost power when accelerating from a complete stop or after slowing down to yield. At times, the vehicle hesitates and almost sputters when I try to accelerate. I brought the vehicle back to Crossroads specifically because these problems began after the fuel induction service. I was told they could not find anything wrong ... Read More

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Google - Oct 5, 2026

Crossroads Hyundai has been the worst dealership experience we have ever had while owning a vehicle. I purchased my 2024 Hyundai Palisade brand new and had absolutely no issues with it until Crossroads performed a fuel induction cleaning around 25,000 miles. Ever since that service, my vehicle has intermittently lost power when accelerating from a complete stop or after slowing down to yield. At times, the vehicle hesitates and almost sputters when I try to accelerate. I brought the vehicle back to Crossroads specifically because these problems began after the fuel induction service. I was told they could not find anything wrong and could not duplicate the issue. They then told me they had driven other Palisades and that the acceleration was similar. I do not accept that explanation. I drove this vehicle for approximately 25,000 miles before this service and know how it accelerated beforehand. The hesitation and loss of power were not occurring before the fuel induction cleaning. Being repeatedly told this is simply “normal” has been incredibly frustrating and dismissive. What makes this experience even worse is the handling of the seatbelt recall affecting my vehicle. I have been waiting for the recall repair involving the second- and third-row seatbelts not properly latching when buckled. I have brought my vehicle to Crossroads multiple times for service and oil changes and have repeatedly been told that they did not have the parts available to complete the recall. Today, I contacted another Hyundai dealership and was informed that Crossroads apparently never completed the initial recall inspection needed for my vehicle to move forward in the process. After all this time, finding out that the proper first step may not have even been completed is absolutely unacceptable. This is a safety issue involving the second- and third-row seatbelts. I have children who ride in this vehicle. I trusted the dealership to properly address an open safety recall, and I am extremely upset to learn that while I believed I was simply waiting for parts, the necessary inspection apparently had not even been completed. Between the unresolved acceleration/power-loss issue that began after their service, repeatedly being told the vehicle is behaving “normally,” and now discovering how the seatbelt recall was handled, I have completely lost confidence in Crossroads Hyundai. I will not do business with this dealership again. Unfortunately, the way these issues have been handled has also seriously affected my confidence in purchasing another Hyundai in the future.

The team made things quick and easy to get in and out with a new car. Getting all fees upfront was far more difficult, hidden costs right to the end.

A few years ago, I browsed at this dealership thinking about a new Palisade purchase. My shopping experience was really pleasant but in one way or another the numbers didn’t quite work out with my trade in and I ended up just not buying a new car. More recently, I began researching buying an electric vehicle due to increasing fuel costs. Bojangles was my salesperson, the posted employee of the month. Well deserved! I got a used all electric Hyundai with great mileage, well maintained, a decent detail and! a tint job… 7 years unlimited mileage warranty and below my ... Read More

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Google - Oct 1, 2026

A few years ago, I browsed at this dealership thinking about a new Palisade purchase. My shopping experience was really pleasant but in one way or another the numbers didn’t quite work out with my trade in and I ended up just not buying a new car. More recently, I began researching buying an electric vehicle due to increasing fuel costs. Bojangles was my salesperson, the posted employee of the month. Well deserved! I got a used all electric Hyundai with great mileage, well maintained, a decent detail and! a tint job… 7 years unlimited mileage warranty and below my initial stated budget! Quick, easy and friendly transaction which is such a relief after dealing with past used car purchases over the years. I had initially planned to test drive at three different locations this afternoon, but came here first because of their variety of brand options. Bob has good taste when it comes to EV inventory whether it is Hyundai or not. Once I saw this deal on a Kona, no reason to try out other dealers nearby! Highly recommend.

Kris was excellent with the valve cover gasket work. She kept the repair simple, stayed on top of the information, and made sure everything needed was there without a bunch of extra back and forth. She was friendly, sharp, and easy to communicate with. The whole thing felt straightforward and well taken care of.

Unless you are gonna buy a fully new car dont bother with this place. A used Buick with literal transmission and tire rod issues were valued as "great" and was pushed. Car wasn't even serviced. Even after being serviced and all the issues being checked out its still listed as great value. Multiple cars being sold for way to much in the used lot. Most of them are cars that at most can be sold for 2k, or even less. Go to markley. Awesome staff, cars are serviced they give you the full carfax and the service ... Read More

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Google - Sep 23, 2026

Unless you are gonna buy a fully new car dont bother with this place. A used Buick with literal transmission and tire rod issues were valued as "great" and was pushed. Car wasn't even serviced. Even after being serviced and all the issues being checked out its still listed as great value. Multiple cars being sold for way to much in the used lot. Most of them are cars that at most can be sold for 2k, or even less. Go to markley. Awesome staff, cars are serviced they give you the full carfax and the service history as a full packet. They are not pushy. They will show you cars within your price range and they won't steer you to cars that are out of your price range. They also let you take it on highways.

Slippery and not truthful! Bought a brand new 2026 Kona, financed thru Hyundai at the dealership and got the added gap coverage. All extras that the dealer gets paid on. Brought my car in for its first oil change and got told that’s no longer covered unless i bought an additional maintenance plan. When I questioned this as both my car sales lady Lori and the finance manager Tyler said it was covered. Got told that’s was on all prior Kona’s but the new one starting 2026 isn’t. Good to know I got lied to. Buy elsewhere!! Update10/2/26... Read More

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Google - Sep 22, 2026

Slippery and not truthful! Bought a brand new 2026 Kona, financed thru Hyundai at the dealership and got the added gap coverage. All extras that the dealer gets paid on. Brought my car in for its first oil change and got told that’s no longer covered unless i bought an additional maintenance plan. When I questioned this as both my car sales lady Lori and the finance manager Tyler said it was covered. Got told that’s was on all prior Kona’s but the new one starting 2026 isn’t. Good to know I got lied to. Buy elsewhere!! Update10/2/26- called to speak with Paul and got passed around. I got called back by a manager named Leo who after talking to Lori and Tyler said they don’t recall that conversation and my paperwork doesn’t show they gave it to me for free. Starting in 2026 it’s now something you have to pay for. Leo then presented his solution- buy the plan from him, but for a discount. Wow. Talk about bait and switch. 4th Hyundai vehicle I’ve bought and will absolutely be my last.

I turned in my lease and they got a parking ticket 17 days later on or near their lot on it and refuse to help. Thanks!

I had such a great experience purchasing a vehicle with Crossroads. The staff is so friendly, patient and personable. Jacque was a very knowledgeable salesperson and went the extra mile from start to finish. Finance was extremely smooth and quick. With gratitude.

TOOK GOOD CARE OF ME AND ANSWERED ALL MY QUESTIONS TO MAKE ME FEEL COMFORTABLE.

Kaiden and Jimmy were wonderful through the whole process. Thank you both so much. We love our car. If anyone needs a car used or new visit Crossroads Hyundai!!!!

I had the most amazing experience!! Kylie was so great answering all my questions, sending additional photos and accommodating my busy schedule. Kaden was the best and staying late to help me get my dream crossover and assisting with all my questions and making sure I would get the best deal possible. Thank you Jake for making the finances work and so thankful for the gap insurance!!

The employees are, for the most part, friendly and professional. Communication is prompt. Customer treatment in terms of waiting is considerably below acceptable. Expect a dark, sparsely furnished, dirty, dreary and windowless room with stained carpet. It is not what customers deserve. Concern was expressed previously. Nothing was changed. The dealership’s ability to listen to clients is questionable. Would I recommend this leadership: maybe.

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We had an extremely frustrating experience at this dealership last month. It took about two hours just to test drive two vehicles. When we started talking numbers to decide between the two, that's when we were finally told that both cars were service loaners and weren't available for us to buy. We had been led to believe that the cars we were looking for were on the lot and ready to go. Conveniently, the only cars that were actually available were the more expensive trims. We had to remind the salesman repeatedly that we wanted to test drive ... Read More

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Google - Sep 5, 2026

We had an extremely frustrating experience at this dealership last month. It took about two hours just to test drive two vehicles. When we started talking numbers to decide between the two, that's when we were finally told that both cars were service loaners and weren't available for us to buy. We had been led to believe that the cars we were looking for were on the lot and ready to go. Conveniently, the only cars that were actually available were the more expensive trims. We had to remind the salesman repeatedly that we wanted to test drive the actual cars we were going to discuss buying. After two more hours, we finally saw the cars that were options. It took two more hours to negotiate and sign paper work. We walked in knowing exactly what we wanted and it still took 6 hours to get it done. And at the very end of the experience, we got in our brand new car, excited to drive off, and the gas tank was empty. We had to drive back and ask for the tank to be filled up. 20 minutes later, we were finally on our way.

We purchased a new Ioniq. Bo was helpful and responsive before, during, and after our purchase and honest and fun to work with. We appreciated his input on buying new or used and we never felt pressured. The dealership was great to work with as we navigated financing and other post-purchase questions.

Honestly a very nice experience. Jarrett and Tyler were absolutely amazing and made the process quick and easy to follow. There wasn't much of waiting and gave me everything that I wanted to know. It was definitely a fun to joke around. Thank you for helping someone as anxious as me.

I was looking in to trading my car and had someone talking to me thru text, just to eventually ignore me. This is not the place to buy a car. Edit: I had to bring my car back in because the engine went bad. It's a known issue, yet it's not a recall. I know it's not the dealerships fault, but the fact that Hyundai is purposely inconvenienceing people by letting them wait till it goes bad is not cool. I've been without a car for a week and haven't been able to make any ... Read More

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Google - Aug 28, 2026

I was looking in to trading my car and had someone talking to me thru text, just to eventually ignore me. This is not the place to buy a car. Edit: I had to bring my car back in because the engine went bad. It's a known issue, yet it's not a recall. I know it's not the dealerships fault, but the fact that Hyundai is purposely inconvenienceing people by letting them wait till it goes bad is not cool. I've been without a car for a week and haven't been able to make any money and am not allowed to use the loaner to make money, but no one is helping me pay my bills. FT work seems impossible to find and my only way to make money is with my car. Now that I can't make money until I get my car back, I'm going to get behind on bills and not be able to pay some of them. Ans all.anyone can say is I'm sorry. After my original review I tried calling the number provided and left a msg for the general manager and never heard anything back.

A very easy and pleasant buying experience. There are a lot of dealers on the front range, the team at crossroads is super helpful and friendly and if you are considering a new car it's worth the drive up. Thanks again Lori and the crossroads team.

Always happy with the work done on my car and the staff are great

We just purchased another vehicle from Hyundai, and once again, we had a great experience! Our sales representative, Jacque Broussard, was absolutely awesome. He did a fantastic job helping us through the entire purchasing process and made everything easy and enjoyable. This is my first SUV, and I absolutely love my new 2026 Hyundai Tucson! Jacque was knowledgeable, helpful, and made sure we felt comfortable every step of the way. We truly appreciate his excellent customer service and would definitely recommend him to anyone looking for a new vehicle. Thank you, Jacque, for helping us find our new Tucson!

Dom and Tyler were great to work with! Highly recommend if you are in the market for a new car.

Had an incredible experience working with Dom and Tyler this morning! They were completely transparent from the start and worked with us to get numbers that other dealerships simply couldn't touch (I know, they tried). We couldn't be happier with our new Santa Fe Hybrid SEL, and the whole process at Crossroads was smooth and pressure-free. Highly recommend asking for Dom and Tyler if you're car shopping!

Had a great buying experience, fast and no pressure. Kaiden was easy to work with and made the process simple.

We loved Kaiden! Got us situated with exactly what we wanted and are so grateful for it!

Ask for Mateo! This guy works hard, is professional, kind, and helped us land a great deal on our next purchase. Thanks Mateo, for going above and beyond for us. You put in a long day and we had an excellent experience with you as our sales team connection. Give this guy a raise!!!

I have never had a car buying experience like this!! Amazing.

I wanted to quickly thank the team at the Crossroads Hyundai of Loveland for their amazing and personable sales team Mateo Fabrizio was the best man for the job, very personable, pleasant, easy-going and transparent. We love the BMW it is an amazing find. Also wanted to specifically thank the general manager Mr. Paul Grace as he was able to provide us a quick remedy to a small concern we experienced, however he was quick to get the service team involved and their team was phenomenal. Thanks again for the stellar service and great price I would highly recommend this ... Read More

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Google - Aug 9, 2026

I wanted to quickly thank the team at the Crossroads Hyundai of Loveland for their amazing and personable sales team Mateo Fabrizio was the best man for the job, very personable, pleasant, easy-going and transparent. We love the BMW it is an amazing find. Also wanted to specifically thank the general manager Mr. Paul Grace as he was able to provide us a quick remedy to a small concern we experienced, however he was quick to get the service team involved and their team was phenomenal. Thanks again for the stellar service and great price I would highly recommend this dealership to anyone.

Beautiful car beautiful service. Thanks!

Justice and Jake were so awesome! This was my first time buying a car and I was all alone, so I felt very intimidated and scared walking into this process. I gave them a phone call before I went in, and there began the smoothest process! Justice helped me understand the car buying process and welcomed me into the shop when I came to test drive and purchase. He also made sure I was comfortable and aware of my choices throughout the entire process. He worked so hard to get my vehicle in the best shape and gave me the ... Read More

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Google - Aug 5, 2026

Justice and Jake were so awesome! This was my first time buying a car and I was all alone, so I felt very intimidated and scared walking into this process. I gave them a phone call before I went in, and there began the smoothest process! Justice helped me understand the car buying process and welcomed me into the shop when I came to test drive and purchase. He also made sure I was comfortable and aware of my choices throughout the entire process. He worked so hard to get my vehicle in the best shape and gave me the best price out of all the dealers I’ve contacted! I’m really happy with my purchase especially considering the quality of my vehicle at such a reasonable price. Jake helped me with financing and he was also awesome. I asked many questions as I am not familiar with the car buying process and he made sure I was informed and understanding everything. This process couldn’t be any easier and it’s all thanks to these guys! Highly highly recommend working with Justice and Jake. Thank you guys!

(Translated by Google) I want to thank the Crossroads team and Jacques for the excellent service I received. From the very first moment, they were kind, professional, and patiently answered all my questions. The purchase process was clear and pressure-free, and they made me feel confident in my decision. The vehicle was in excellent condition, and they delivered on everything they promised. I would definitely recommend them. Thank you so much for a great experience! (Original) Quiero agradecer al equipo de Crossroads y a Jacques por la excelente atención que recibí. Desde el primer momento fueron amables, profesionales y ... Read More

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Google - Aug 5, 2026

(Translated by Google) I want to thank the Crossroads team and Jacques for the excellent service I received. From the very first moment, they were kind, professional, and patiently answered all my questions. The purchase process was clear and pressure-free, and they made me feel confident in my decision. The vehicle was in excellent condition, and they delivered on everything they promised. I would definitely recommend them. Thank you so much for a great experience! (Original) Quiero agradecer al equipo de Crossroads y a Jacques por la excelente atención que recibí. Desde el primer momento fueron amables, profesionales y respondieron todas mis preguntas con paciencia. El proceso de compra fue claro, sin presiones y me hicieron sentir seguro de mi decisión. El vehículo estaba en excelentes condiciones y cumplieron con todo lo que prometieron. Sin duda lo recomendaría . ¡Muchas gracias por la gran experiencia!

Thank you sooo much Hyundai! This place is amazing!! If you’re looking for a new or used car, this is the place to be! I’m a first time buyer and let me tell you, I was scared! I’m not really a “social butterfly” and when I walked in, I felt as if I were seeing friends I hadn’t seen in years. That’s how comforting these people are here! Dominic and Jake were the ones that helped me pick my new baby and I’m telling ya, they went to bat for me! I’m talking ... Read More

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Google - Aug 4, 2026

Thank you sooo much Hyundai! This place is amazing!! If you’re looking for a new or used car, this is the place to be! I’m a first time buyer and let me tell you, I was scared! I’m not really a “social butterfly” and when I walked in, I felt as if I were seeing friends I hadn’t seen in years. That’s how comforting these people are here! Dominic and Jake were the ones that helped me pick my new baby and I’m telling ya, they went to bat for me! I’m talking home run went to bat for me too, I not only walked out with my favorite truck everrrr but they fought hard to get me the lowest prices on literally everything! I am so thankful for them and won’t ever go or recommend anywhere else! So hurry up and go if you’re looking to buy a car! Like seriously, get off the computer/phone, whatever you’re on right now reading this and just goooo! You won’t regret it! Thank me later! 🙃💪🏼

I had a great experience getting the exact used car I was looking for at a competitive price. Kaiden was very friendly and helpful, lacking the typical pressure you feel from car sales people. Ask for him by name!

We went in and Jacque was very helpful! I knew what we liked and he help make the buying process easy. No haggling and explained the options very well! Ask for him if you are in the market for a new or used car. We went with the Santa Fe and so far are very pleased.

Bojangles was amazing! He helped me find the right car and I didn’t feel pressured during our interaction. He was very upfront about everything I really appreciated his customer service

Bojangles was incredibly helpful, kind, and informative. He truly made a daunting process much easier.

Lorie Hoag was such a big help and worked with us and got us into a vehicle that worked for our family! 10 out of 10 recommend working with her.

I recently bought a car from here. Leo was very helpful, personable, knowledgeable and low pressure in helping me find the right car at the right price. I’d definitely recommend buying from this dealership and asking for Leo’s guidance anytime!

Salesmen named Justus (spelling) was amazing. Made the process painless and smooth.

We had the pleasure of working with Jacque, and he made the entire car-buying experience smooth and enjoyable. He is knowledgeable, professional, and truly knows his vehicles. If you're looking for a Hyundai, I highly recommend asking for Jacque. He'll make sure you find the right vehicle and answer all your questions along the way.

I told Bo. My son’s mother had passed on Wednesday I didn’t have the money to have her cremated. First he said he could have my check for me Saturday then I called Saturday it turned to first thing Monday morning. Guess what get to the dealership they had idea what I was talking about. I had to tell them to give me back my car before they finally started getting me a check printed. Not a place that has good Communication, and not extra stress anyone needs trying to get a loved one’s finial resting place ... Read More

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Google - Jul 27, 2026

I told Bo. My son’s mother had passed on Wednesday I didn’t have the money to have her cremated. First he said he could have my check for me Saturday then I called Saturday it turned to first thing Monday morning. Guess what get to the dealership they had idea what I was talking about. I had to tell them to give me back my car before they finally started getting me a check printed. Not a place that has good Communication, and not extra stress anyone needs trying to get a loved one’s finial resting place in order.

We had such an amazing experience here at Crossroads! From the moment we walked in, we felt welcomed. Merrick greeted us right away and took care of us from start to finish, making the entire process smooth, stress-free, and actually enjoyable. The dealership itself is super clean and has such a fun atmosphere. As a parent, I especially appreciated the awesome play area that kept my kids entertained the whole time. They had a blast, and the free sodas were a nice bonus! The inventory was impressive, and there were some fantastic deals available. Merrick answered every single question we ... Read More

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Google - Jul 26, 2026

We had such an amazing experience here at Crossroads! From the moment we walked in, we felt welcomed. Merrick greeted us right away and took care of us from start to finish, making the entire process smooth, stress-free, and actually enjoyable. The dealership itself is super clean and has such a fun atmosphere. As a parent, I especially appreciated the awesome play area that kept my kids entertained the whole time. They had a blast, and the free sodas were a nice bonus! The inventory was impressive, and there were some fantastic deals available. Merrick answered every single question we had with honesty and zero pressure. He even explained things we didn’t know we should be asking, which made us feel confident that we were making the right decision. Buying a car can be stressful, but this experience was the complete opposite. We’re so grateful for how well we were treated and absolutely love our new Santa Fe Hybrid. If you’re looking for a dealership that is welcoming, knowledgeable, transparent, and family-friendly, this is the place to go. Thank you, Merrick, for making it such a great experience!

Kaiden was super helpful and got us out the door with a car I loved.

Bought a Mitsubishi Outlander from here, and the service was amazing! Bojangles was so helpful and knowledgeable, he was a joy to work with.

Kaiden was amazing and had us out in less than 2 hours

Lorie Hoag was a life saver and helped my family get into a new Hyundai! She was helpful and pleasant. Definetely would recommend working with her for your vehicle needs

I would like to give a shout out to Dominique Gomez justice shouey for the best experience I could have at buying my new car. They were very informed honest and very good customer service I can ask for better Experience then what these two gave me I really was stressed about getting a new car and they made things go very smoothly. I appreciate them.these two need a raise.

Kaiden was our salesman. He was very helpful and was not pushy like some other dealership salesmen.

This is the second Hyundai I have bought from them. Wonderful experience. They helped me get out from under a bad loan (don’t ever ever ever co-sign for family…) and still allowed me to walk out with the car I wanted. Leo was especially helpful. Highly recommend.

The reason for this review is two visits where my wife and I both experienced disappointing visits. Both of us noticed the cars were dirty inside and out, which falls on leadership. When I walked in I wasn't greeted after walking by two sales people. I made it to the sales desk and there were two people sitting there, one was a woman and the other was a man wearing a sports coat. Neither of them stood up to greet me or welcome me to the dealership or even introduce themselves. I finally get a sales person and tell ... Read More

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Google - Jul 10, 2026

The reason for this review is two visits where my wife and I both experienced disappointing visits. Both of us noticed the cars were dirty inside and out, which falls on leadership. When I walked in I wasn't greeted after walking by two sales people. I made it to the sales desk and there were two people sitting there, one was a woman and the other was a man wearing a sports coat. Neither of them stood up to greet me or welcome me to the dealership or even introduce themselves. I finally get a sales person and tell him I'm there to drive an Ioniq 9 with massaging seats. He proceeds to pull up his inventory on his computer and turns his screen towards me. I proceeded to tell him, again, "I'm here to drive one with massaging seats so can you bring one up for me to drive?" I told him that "my 2026 EV9 was totaled a couple days ago and I need to buy a replacement..." He said that he understood. I'm sitting at his desk and then he comes back 15-20 minutes later and tells me they don't have any, but they can get me one. I mean, he didn't even get my contact info so if one comes in on the truck he would never be able to contact me. I don't appreciate my time being wasted when all he had to say is we don't have any... we're expecting one in any day... here is something similar... I don't know, maybe get a manager involved?!?! The other reviews seem to verify our experiences about dirty cars, poor management, and old-school sales tactics that don't work with customers. Very disappointing and we will never go back.

They told us they had a car ready and I even made an appointment just for the thing to be filthy and not detailed or washed at all plus the vehicle wouldn't even start so I wasted time driving here just to see a filthy not running car. The Carfax report for the car stated that it was washed and detailed and serviced at least 2 weeks before I drove to see it in person so yeah they lie to Carfax. Just don't go here.

Update: I called to speak with the general manager but he has been unable to take my call. They are still unable to produce the title, so I called multiple times to request a new temporary tag. I was told it would be overnighted, but two days later I still had not received it. When I followed up I was told it had not been overnighted after all. Zero stars immediately after leaving the lot, we realized there was something wrong with the transmission. Getting the vehicle looked at was a nightmare. We had to make multiple calls just to ... Read More

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Google - Jun 12, 2026

Update: I called to speak with the general manager but he has been unable to take my call. They are still unable to produce the title, so I called multiple times to request a new temporary tag. I was told it would be overnighted, but two days later I still had not received it. When I followed up I was told it had not been overnighted after all. Zero stars immediately after leaving the lot, we realized there was something wrong with the transmission. Getting the vehicle looked at was a nightmare. We had to make multiple calls just to get the service department to take the issue seriously. The service representative I dealt with was so unprofessional that the conversation left me in tears. When the vehicle was finally inspected, it turned out our concerns were justified—the transmission needed to be replaced, as well as other issues. While I understand that repairs take time, it took nearly four weeks to get the parts and complete the work. Unfortunately, the problems didn’t end there. When I went to register the vehicle, I discovered the dealership had never submitted the necessary paperwork. After calling the dealership, I was told they had purchased the vehicle at auction and did not yet have the title, which is why nothing had been filed. Their solution was simply to issue another temporary tag while we continue waiting and hoping they eventually get the paperwork completed so we can legally register the vehicle. Between the transmission failure, the lack of communication, the unprofessional treatment, and now the title and registration issues, this experience has been incredibly frustrating from start to finish. I cannot recommend this dealership to anyone. Poor business practices, poor communication, and a complete lack of professionalism.

We contacted them about a pick-up we were interested in. We confirmed numerous times that it was available. We drove 2 1/2 hours to see it. When we got there first they told us someone else was test driving it. We were okay with that we understand first come first served. But 10 min later they came back and said it was not drivable and hadn't been. This would have been nice to know before we drove there

Talk about getting played. If you want to even attempt to negotiate to buy a car with these people, just go somewhere else. I have never witnessed such deceptive sales practices in my life. What an incredible waste of my time and energy. I will most definitely be filing complaints with Hyundai corporate as well as state agencies for deceptive sales practices.

Brought my car in spotless and clean, they had my car for 1 day 1/2 and it was returned to me covered in dirt, bird poop, something on the windshield, twig full of leaves half way rolled up in the front driver window. Half of branch was inside and other have hanging out. The inside of my car has grease and grime on everything they touched and the sides of my door inside were all scuffed up with dirt. There were dead bugs on my dashboard and twigs and leaves in the cracks of my seats. I have no clue how they ... Read More

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Google - May 17, 2026

Brought my car in spotless and clean, they had my car for 1 day 1/2 and it was returned to me covered in dirt, bird poop, something on the windshield, twig full of leaves half way rolled up in the front driver window. Half of branch was inside and other have hanging out. The inside of my car has grease and grime on everything they touched and the sides of my door inside were all scuffed up with dirt. There were dead bugs on my dashboard and twigs and leaves in the cracks of my seats. I have no clue how they achieved messing my car up that bad in such a short time and thought that was an acceptable condition to return it in. I asked if they could rinse it down and they said “they had nobody available to do that” and advisor just walked away. It took me 40 min of cleaning just to get my car back in acceptable condition. I ended only going through with just the diagnostics because what they were going to charge me for the repairs was absurd and they also tacked on a litany of unnecessary recommendations for other action items needed on my car—-and I think it’s because I’m a young girl and they thought they could take advantage and profit of that, thankfully I know better and ended up taking my car somewhere else to complete the repairs for a much better price. The pricing is absurd…just a small example, they recommended new air cabin and engine filter and to do that, they charge $107 dollars. I bought those myself on amazon for a combined total of $27 and it takes all of 5min to replace in car. Never coming back to this deal ship again.

Every time I try to take my car in it's a problem. I took it in today for an oil change mentioned that since they worked on the rotors and the brakes the last time the vehicle was in the braking system felt funny. They had my car all day I ended up going to work late so I could get a ride to work. When I pick the vehicle up they couldn't find anything wrong with it and didn't do the oil change which was the main reason it had went in every time I deal ... Read More

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Google - May 14, 2026

Every time I try to take my car in it's a problem. I took it in today for an oil change mentioned that since they worked on the rotors and the brakes the last time the vehicle was in the braking system felt funny. They had my car all day I ended up going to work late so I could get a ride to work. When I pick the vehicle up they couldn't find anything wrong with it and didn't do the oil change which was the main reason it had went in every time I deal with Cecil in service it's nothing but a problem he is not friendly and he does not have communication skills or people skills to be working this position I would not recommend this dealership ever.

I could not recommend Crossroads Hyundai less. They don’t honor manufacture deals and specials, they gave me less for my trade-in than originally agreed upon, and it’s been over a month since I traded in my VW for a new Ioniq 5 and have yet to receive my trade-in check. I’ve emailed their finance specialist once and called twice with no response. Extremely unprofessional and will never be doing business with them again. If you are looking for a new Hyundai, I urge you to look elsewhere.

The finance department and salesman were as to be expected with a typical dealership, and the process of testing/purchasing the car was pretty average. They weren't outstanding, but there also wasn't anything particularly negative about the buying experience itself. I am thoroughly unimpressed with their "detailing". They claimed to have detailed the car in their service report, and again before I drove it home, but all they did was wipe the bird poo off the hood. Dust/dirt/gravel from a lot of driving on dirt roads, obviously from the previous owner, was still lining ... Read More

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Google - May 3, 2026

The finance department and salesman were as to be expected with a typical dealership, and the process of testing/purchasing the car was pretty average. They weren't outstanding, but there also wasn't anything particularly negative about the buying experience itself. I am thoroughly unimpressed with their "detailing". They claimed to have detailed the car in their service report, and again before I drove it home, but all they did was wipe the bird poo off the hood. Dust/dirt/gravel from a lot of driving on dirt roads, obviously from the previous owner, was still lining the door jams and in every crevice around the trunk, bumper, under the car etc. The windshield also had a big crack and was chipped in multiple places (I realized this after signing the paperwork and the salesman pretty much shrugged it off and said he figured I'd noticed it), so it's obvious they were just trying to turn a quick sale rather than ensure a quality purchase. In the end, I was turned off from returning if I need another vehicle in the future.

Very disappointing experience! We came to see a vehicle listed online, took it for a test drive, and noticed several cosmetic issues that were not clearly shown in the listing photos. Because of that, we made a lower offer that reflected the actual condition of the car. Instead of a normal negotiation, the salesperson, Flint, became confrontational. He repeatedly claimed the vehicle was getting “a lot of attention,” even though the listing history shows it had already been sitting online for weeks. When we pointed this out and asked for clarification, his response was: “Are you calling me a liar?” ... Read More

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Google - Apr 13, 2026

Very disappointing experience! We came to see a vehicle listed online, took it for a test drive, and noticed several cosmetic issues that were not clearly shown in the listing photos. Because of that, we made a lower offer that reflected the actual condition of the car. Instead of a normal negotiation, the salesperson, Flint, became confrontational. He repeatedly claimed the vehicle was getting “a lot of attention,” even though the listing history shows it had already been sitting online for weeks. When we pointed this out and asked for clarification, his response was: “Are you calling me a liar?” At that point the conversation turned hostile. Rather than addressing the concerns or continuing the negotiation professionally, he went to management and we were told to leave. I’m sharing this so other buyers are aware: asking reasonable questions about a vehicle’s condition and listing history should not lead to that kind of reaction. If this is how concerns are handled before a purchase, it raises serious questions about how customers are treated after the sale.

Unbelievably poor service and customer service. Stay away from this place.

I had one of the most frustrating and unprofessional car-buying experiences I’ve ever dealt with at this dealership. From the very beginning, communication was poor. I initially called about a specific used Infiniti Q50 and spoke with an internet sales manager who said she would get answers to my questions and call me back—but she never did. After waiting and leaving a voicemail, I called again and spoke with another rep, who told me they were too busy to answer questions over the phone due to a “last day tax credit rush.” Despite that, I told him I ... Read More

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Google - Apr 3, 2026

I had one of the most frustrating and unprofessional car-buying experiences I’ve ever dealt with at this dealership. From the very beginning, communication was poor. I initially called about a specific used Infiniti Q50 and spoke with an internet sales manager who said she would get answers to my questions and call me back—but she never did. After waiting and leaving a voicemail, I called again and spoke with another rep, who told me they were too busy to answer questions over the phone due to a “last day tax credit rush.” Despite that, I told him I was driving 45 minutes to see the car, and he assured me he would have it pulled up front and ready for me. When I arrived, the car was there—but I was immediately told that another person was already doing paperwork to try to buy it. I explained I had just driven 45 minutes based on what I was told, and instead of honoring that or even letting me look at the vehicle, I was basically told my only option was to rush and try to complete paperwork faster than the other buyer. I didn’t get a chance to inspect the car, test drive it, or even sit inside it. I was essentially pushed straight into signing paperwork just to try to secure the vehicle before someone else. Looking back, I’m not even convinced that situation was legitimate or if it was just a sales tactic to create pressure. Within two days of purchase, the check engine light came on. The car failed emissions, and I had to bring it back. They kept it for nearly a week to fix what turned out to be an air leak issue—something that clearly existed prior to the sale. Afterward, getting a new emissions voucher became another headache. The finance person I dealt with was dismissive and told me they didn’t have to provide one, despite that not being accurate. It took three weeks of back-and-forth with the general manager, Paul Grace to finally receive it. To make matters worse, I was told directly by the Department of Motor Vehicles that the dealership delayed submitting my paperwork, which is why everything took so long and forced me to get a second temporary plate. A few months later, when the weather started warming up, we tried using the air conditioning for the first time. Since the vehicle was purchased during the winter, there was no reason to test the AC earlier—and I trusted that a reputable dealership that claimed to perform a full inspection would have ensured everything was working properly. Instead, the AC only blows hot air. A mechanic confirmed it needs a new condenser, costing around $1,600. When I called the General Manager, he brushed it off and said by law they are only required to inspect “safety” items—not convenience features like air conditioning. That response alone speaks volumes! Overall, once the sale was completed, the level of service completely dropped off. The staff became condescending, unhelpful, and unwilling to take accountability for obvious issues. Between the poor communication, high-pressure tactics, and multiple problems with the vehicle, I would strongly recommend avoiding this dealership—especially if you’re considering buying a used car.

Hands down worst customer service experience I have ever had. We spoke with a salesperson for several days prior to visiting this location, made an appointment with this person to look at a specific vehicle and have my car appraised. When we walked in, we were not greeted, the salesperson who we had the appointment with was not there and nobody knew we were coming. It took them a while to even locate the vehicle I was there to see. The staff was unfriendly and the salesperson we worked with acted as if it was an inconvenience for him to ... Read More

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Google - Mar 13, 2026

Hands down worst customer service experience I have ever had. We spoke with a salesperson for several days prior to visiting this location, made an appointment with this person to look at a specific vehicle and have my car appraised. When we walked in, we were not greeted, the salesperson who we had the appointment with was not there and nobody knew we were coming. It took them a while to even locate the vehicle I was there to see. The staff was unfriendly and the salesperson we worked with acted as if it was an inconvenience for him to try and sell me a vehicle, which needless to say I didn’t purchase. They initially refused to run the numbers using my bank which had a much lower rate because he said they get “kickbacks” if they use their preferred bank. The entire experience was insulting from start to finish!!

***UPDATE**** 2 months later- Bought a vehicle from Crossroads Hyundai in January and they still haven’t sent my title to me or the DMV. Instead of fixing it, they just overnighted another temporary tag with zero explanation after weeks of ignoring my emails. This is basic dealership responsibility, and they’ve completely failed. Now I’m stuck dealing with delays and uncertainty because they won’t do their job or communicate. At this point, I am filing a complaint with the DMV and the state dealer board. If you want a dealership that actually follows through after the sale, go ... Read More

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Google - Mar 11, 2026

***UPDATE**** 2 months later- Bought a vehicle from Crossroads Hyundai in January and they still haven’t sent my title to me or the DMV. Instead of fixing it, they just overnighted another temporary tag with zero explanation after weeks of ignoring my emails. This is basic dealership responsibility, and they’ve completely failed. Now I’m stuck dealing with delays and uncertainty because they won’t do their job or communicate. At this point, I am filing a complaint with the DMV and the state dealer board. If you want a dealership that actually follows through after the sale, go somewhere else. I bought a vehicle from Crossroads Hyundai in January and nearly two months later they still have not submitted my title paperwork to the DMV. Because of their failure to do seemingly the most basic part of their job, I am now at risk of late fees and penalties for my license plates. I have emailed and called multiple times and received zero response in return. I’ve reached out to different individuals at this location as well, including the general manager, to which again, I received no response. The lack of communication and accountability is unacceptable. Buying a car should not require chasing a dealership for paperwork months after the sale. Extremely frustrating and unprofessional experience.

Very frustrating experience with this dealership. I reached out on a Saturday morning inquiring about a specific vehicle on their lot. I live over an hour and a half away and made them aware I wanted to handle some things over the phone before driving up. They requested I send photos of my current vehicle (given that I was going to trade it in) and that they'd get back to me shortly about an appraisal. I reached out after 3 hours and asked if they had any information. I was told that they would get back to me in about 20... Read More

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Google - Mar 2, 2026

Very frustrating experience with this dealership. I reached out on a Saturday morning inquiring about a specific vehicle on their lot. I live over an hour and a half away and made them aware I wanted to handle some things over the phone before driving up. They requested I send photos of my current vehicle (given that I was going to trade it in) and that they'd get back to me shortly about an appraisal. I reached out after 3 hours and asked if they had any information. I was told that they would get back to me in about 20-30 minutes. 6 hours later and I hear nothing. I reach out again, no response. I then call them on Monday morning as they're closed on Sundays. No response for 4 hours. So I call again and finally get in touch with someone. He tells me that he'll restart the process for me to get my car appraised. After about 30 more minutes, he lets me know the car I was looking at sold within the last 5 minutes. Horrendous communication and customer service. It seems weird to have to beg a company to earn your business, but maybe that's just how they do it here. Needless to say, I'd never recommend this place to anyone and can be absolutely sure I'd never purchase a vehicle from them. Disgusting stuff.

(Translated by Google) I had a terrible experience with this dealership. They sold me a 2015 Kia Optima, and it only lasted nine days. They processed the paperwork incorrectly, including the address and my personal information. I went to the dealership looking for a solution, but nothing came of it. This dealership is awful. How is it possible that I have to keep paying off a car loan when it only lasted nine days? The salesman, Levis, was very kind and tried to help, but it wasn't in his hands. Even the manager didn't come out to talk to ... Read More

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Google - Feb 13, 2026

(Translated by Google) I had a terrible experience with this dealership. They sold me a 2015 Kia Optima, and it only lasted nine days. They processed the paperwork incorrectly, including the address and my personal information. I went to the dealership looking for a solution, but nothing came of it. This dealership is awful. How is it possible that I have to keep paying off a car loan when it only lasted nine days? The salesman, Levis, was very kind and tried to help, but it wasn't in his hands. Even the manager didn't come out to talk to me. The service was terrible. The car battery cost over $1,000. I don't know how they can sell such a bad car when it's supposed to be a place where you expect to find good cars. It's just awful. (Original) Muy mala experiencia con este consecionario ami me vendieron un kia optima 2015 y no mas me duro 9 dias y me tramitaron incorecta la direccion y mis datos fui a buscar una solucion para el vehiculo y nada muy mal este consecionario como es posible q uno tiene q estar pagando la deuda del vehiculo y no mas me duro 9 dias el vendedor levis fue muy amable quiso poder ayudarme pero no estaba en sus manos pero de alli ni el manager salio ablar con migo nada muy mal servicio la bateria del vehiculo cuesta mas de 1000 mil dolares no se como pueden vender un vehiculo malo si se supone q es un lugar onde uno ba pensando q son carros Buenos y nada q mal

BBB Score Rating B- Says It All We purchased a 2017 Ford F-150 84k Miles used vehicle from this dealership and within three days of purchase, the truck experienced multiple safety system failures, including loss of steering assist while driving and ABS/traction control faults. Their service department confirmed: Steering assist had failed (due to a fuse not fully seated) Metal debris was found on the right front wheel speed sensor A failing wheel bearing was identified and recommended for replacement Despite the issue appearing immediately after purchase and involving safety-critical systems, the sales side declined any goodwill assistance. Communication from ... Read More

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Google - Feb 11, 2026

BBB Score Rating B- Says It All We purchased a 2017 Ford F-150 84k Miles used vehicle from this dealership and within three days of purchase, the truck experienced multiple safety system failures, including loss of steering assist while driving and ABS/traction control faults. Their service department confirmed: Steering assist had failed (due to a fuse not fully seated) Metal debris was found on the right front wheel speed sensor A failing wheel bearing was identified and recommended for replacement Despite the issue appearing immediately after purchase and involving safety-critical systems, the sales side declined any goodwill assistance. Communication from management was inconsistent, and despite multiple documented attempts, the General Manager never responded. While the service staff was professional and documented the findings appropriately, the overall handling left us without a resolution. Ultimately, we were forced to repair the vehicle ourselves to ensure our family’s safety. Selling a vehicle “as-is” does not excuse declining responsibility when serious safety issues surface days after delivery. Buyers should proceed cautiously and be prepared to advocate strongly if problems arise shortly after purchase. Declining goodwill in a situation involving immediate post-sale safety failures reflects poorly on dealership leadership and customer care. ::UPDATE:: GM finally reached out and covered the cost of the repair.

I leased a brand-new 2025 Hyundai Ioniq 5 from this dealership about four months ago. Until recently, the vehicle was operating normally. Now, it has begun displaying serious EV system warnings, including power reduction, onboard charger errors, and EV/airflow alerts. These are not minor inconveniences — they directly impact vehicle safety, drivability, and charging reliability. Experiencing this on a vehicle that is only four months old is unacceptable. What’s been most frustrating is the dealership’s response since the issue began. Communication has been limited, concerns have not been clearly addressed, and there has been little sense of urgency despite the ... Read More

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Google - Feb 3, 2026

I leased a brand-new 2025 Hyundai Ioniq 5 from this dealership about four months ago. Until recently, the vehicle was operating normally. Now, it has begun displaying serious EV system warnings, including power reduction, onboard charger errors, and EV/airflow alerts. These are not minor inconveniences — they directly impact vehicle safety, drivability, and charging reliability. Experiencing this on a vehicle that is only four months old is unacceptable. What’s been most frustrating is the dealership’s response since the issue began. Communication has been limited, concerns have not been clearly addressed, and there has been little sense of urgency despite the nature of the warnings and the fact that these issues are well-documented in Hyundai EVs. When a customer leases a new EV, they expect prompt support and clear guidance when safety-related system warnings appear. Unfortunately, that has not been my experience with Crossroads Hyundai. I am now documenting everything and escalating this matter. I hope dealership management takes this feedback seriously and improves how post-sale EV issues are handled. I would strongly encourage potential customers to ask detailed questions about post-sale service and EV support, not just the sales process.

Buyer Beware – Sold an Unsafe Used Car with Multiple Undisclosed Issues – No Help from Dealership I recently purchased a used 2021 Kia Forte from Crossroads Hyundai in Loveland, Colorado, and this has been one of the most disappointing and frustrating car-buying experiences I've ever had. During the test drive, the car seemed to perform fine, no obvious issues stood out. I felt confident enough to move forward with the purchase. However, literally as I was driving off the lot, warning lights started illuminating on the dashboard. That was just the beginning. On the drive home, the brakes began squeaking badly. ... Read More

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Google - Jan 31, 2026

Buyer Beware – Sold an Unsafe Used Car with Multiple Undisclosed Issues – No Help from Dealership I recently purchased a used 2021 Kia Forte from Crossroads Hyundai in Loveland, Colorado, and this has been one of the most disappointing and frustrating car-buying experiences I've ever had. During the test drive, the car seemed to perform fine, no obvious issues stood out. I felt confident enough to move forward with the purchase. However, literally as I was driving off the lot, warning lights started illuminating on the dashboard. That was just the beginning. On the drive home, the brakes began squeaking badly. I took the car straight to an independent brake shop for inspection, and they informed me that the rotors and pads were in desperate need of replacement and were in an unsafe condition. Driving it further could have been dangerous. Additionally, one tire had a significant bulge in the sidewall—clearly on the verge of rupturing—which is a serious safety hazard that should have been caught during any proper pre-sale inspection. Further inspection revealed more problems the dealership never disclosed: The plastic under-engine guard (splash shield) was completely missing. There was a noticeable crack in the quarter panel. The hood does not close properly or latch fully. These issues strongly suggest the vehicle was involved in a minor accident that was never revealed to me. None of this was mentioned during the sale, and the car was presented as being in good, roadworthy condition. I reported the warning light problem to the dealership the same night I bought the vehicle and immediately after discovering the additional issues. Despite my prompt communication and clear evidence of serious safety defects, they have completely refused to provide any assistance, repairs, or even a discussion about recourse. No accountability, no goodwill, nothing. This dealership sold me a vehicle in an unsafe condition without proper disclosure, putting my safety at risk right from the moment I drove it away. Their refusal to stand behind the sale or address these major issues is unacceptable. If you're considering buying a used car from Crossroads Hyundai in Loveland—especially a pre-owned vehicle—think twice and get it thoroughly inspected by an independent mechanic before signing anything. Buyer beware—this experience has left me regretting every second of dealing with them. 1/5 stars. Avoid if possible.

We purchased a 26 Pallisade here- the initial sale was okay- nothing mind blowing- but not the worst experience. Fast forward less than 3 months- brand new vehicle- dead in the garage. Miss an important Dr. Appt. Called roadside assistance- the vehicle drained the battery charger and still wouldn’t start. So it had to be dragged out of the garage- and back to the dealership. Service dept called, with nothing but runarounds- saying they couldn’t look at it for 6 days. Sales guy is trying to help- but GM refuses a loaner- and service won’t give a loaner or rental ... Read More

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Google - Dec 23, 2025

We purchased a 26 Pallisade here- the initial sale was okay- nothing mind blowing- but not the worst experience. Fast forward less than 3 months- brand new vehicle- dead in the garage. Miss an important Dr. Appt. Called roadside assistance- the vehicle drained the battery charger and still wouldn’t start. So it had to be dragged out of the garage- and back to the dealership. Service dept called, with nothing but runarounds- saying they couldn’t look at it for 6 days. Sales guy is trying to help- but GM refuses a loaner- and service won’t give a loaner or rental until they diagnose it. We are a single vehicle family- we’ve missed Dr appts- and now looking at going thru Christmas with no vehicle- because it wasn’t scheduled- like anyone schedules a brand new 70k vehicle to be completely dead in Christmas week. I get it, these things have insane amounts of tech- but feel like the dealership really dropped the ball on any empathy, sense of urgency or supporting their customers. This isn’t to mention that we’ve had it for almost a months- and they still haven’t processed the registration- so we still can’t get the tag. So if you are looking for a dealership that will leave you high and dry after the sale- this is the place for you.

Awful experience. Came in for a 2016 Elantra over a week ago and it was clear the vehicle hadn’t even been looked at in months. Was talking with Lori for days before going in about the vehicle and not once did they even consider to start it or do any sort of diagnosis on the vehicle’s state even after I asked multiple times to be updated if anything were to come up. Not to mention I drove all the way out from Denver to get here to see this car, you can imagine the sheer disappointment I felt when ... Read More

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Google - Dec 22, 2025

Awful experience. Came in for a 2016 Elantra over a week ago and it was clear the vehicle hadn’t even been looked at in months. Was talking with Lori for days before going in about the vehicle and not once did they even consider to start it or do any sort of diagnosis on the vehicle’s state even after I asked multiple times to be updated if anything were to come up. Not to mention I drove all the way out from Denver to get here to see this car, you can imagine the sheer disappointment I felt when I saw that the car hadn’t even been moved from its original place in the lot. The Elantra’s engine was incredibly noisy and smelled atrocious when I started it. Service is lackluster, completely unprofessional on Lori’s part. Do not recommend.

I’m really disappointed with my experience at Crossroads Hyundai. The biggest issue by far is the poor management. Everything feels disorganized, communication is inconsistent, and no one seems to take ownership of customer concerns. Any time I asked for help or clarification, I was passed around or ignored. It’s frustrating when leadership doesn’t set the tone or follow through, and it shows in the way the entire dealership operates. I expected better professionalism and accountability, and unfortunately Crossroads Hyundai didn’t deliver. I won’t be returning.

Extremely disappointed with the service experience here. I’ve bought multiple Hyundais from this dealership over the years, including purchasing an extended warranty, and every time I bring my IONIQ 5 in for service, I feel like nothing ever gets addressed. I’m now dealing with a well-documented issue on the IONIQ 5 — a failing 12-volt system — and despite the fact that Hyundai has known problems and software updates related to the LDC/BMS, I was told none of that existed and that “there’s nothing that can be done.” This is the same car that has had a rattling tailgate since ... Read More

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Google - Dec 4, 2025

Extremely disappointed with the service experience here. I’ve bought multiple Hyundais from this dealership over the years, including purchasing an extended warranty, and every time I bring my IONIQ 5 in for service, I feel like nothing ever gets addressed. I’m now dealing with a well-documented issue on the IONIQ 5 — a failing 12-volt system — and despite the fact that Hyundai has known problems and software updates related to the LDC/BMS, I was told none of that existed and that “there’s nothing that can be done.” This is the same car that has had a rattling tailgate since I bought it (another known issue), which also went unresolved after multiple visits. To make things worse, when I tried to schedule an appointment, I was told they offer Saturday service. But when I said Saturday was the only time I could come in, suddenly it was “Monday through Friday only.” Zero flexibility and zero accountability. The customer service on the phone was dismissive, uninterested, and unwilling to help — especially frustrating given the money I’ve spent here over the years. I paid for the extended warranty. I paid for a brand that’s supposed to stand behind its vehicles. But every time I need help, I’m met with denial, excuses, and no follow-through. Very disappointing experience and definitely not the level of service anyone should expect from a Hyundai dealership.

Called with a question about a recall. Cecil, who answered phone, wouldn't even answer my question. Just kurtly told me the Hyundai of Greeley can deal with it. Rude, but thankful Hyundai of Greeley can deal with it because based off that conversation, I wouldn't want to work with these people anyways. Somehow its my fault that Hyundai has non stop recalls and issues.

Several years ago, I purchased a Kona at Crossroads and loved that car. This purchase process went very well and it was easy to come here for Service. This year, I wanted to upgrade to a Tucson Hybrid. I emailed back and forth with a sales rep and made an appointment to come in to purchase the Tucson we had discussed and that he had said was on the lot. When we arrived all ready to sign the papers and walk off with the new car, no one talked to us. I finally asked where the sales person was that ... Read More

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Google - Nov 25, 2025

Several years ago, I purchased a Kona at Crossroads and loved that car. This purchase process went very well and it was easy to come here for Service. This year, I wanted to upgrade to a Tucson Hybrid. I emailed back and forth with a sales rep and made an appointment to come in to purchase the Tucson we had discussed and that he had said was on the lot. When we arrived all ready to sign the papers and walk off with the new car, no one talked to us. I finally asked where the sales person was that I had made the appointment. He wasn't there and no one knew when he would be there. After almost two hours, another sales person came. No, the car wasn't on the lot, it was out on a remote lot. So she drove us out, we all searched up and down isles and finally found the one we were suppose to buy. We drove back to the dealership. It then took hours to finally talk to the accounting person and finalize the sale. What had started out to be an short and sweet process turned into almost 7 hours of waiting. Then the condition of the sale that I thought we had agreed to was changed and I ended up paying a couple of thousand more than had been discussed. Didn't realize the switch until all the paper work had been signed and I was looking at all of that paper work later. Wrote to complain, no response. Though that was only 6 months ago and I only have 4,400 miles on that new car, I am trading it in on a Kia. Why, first because of the lousy way I have been treated by Crossroads during purchase and then when I had it serviced. Secondly because I can't turn off some of the features such as the smart cruise control that has cut out on me when driving through curvy mountain roads, the car slamming on the brakes when a car in front of me turns a corner and my car thinks it is too close, and the incessant ding to tell me I should take a break when I am in heavy traffic with my eyes popping between rearview mirrors and the cars next to me and in front of me. These "safety" features are more dangerous ON than off. Can't turn them off and I can't expose my family to the dangers of having them on. You can turn these off on a 2026 Kia Sportage Hybrid though. And I plan on doing that as soon as that sale is finalized.

They are horrible at calling you back. Title is not getting taken care of. 2nd temp tag issued if it runs out sale is rescinded . Tried calling their Title department. No call backs. Have also tried calling finance department about extended warranty purchase they refuse to call back. You better hope you need absolutely nothing ever again after the purchase of the call. THEY DO NOT CALL YOU BACK

I leased a car from Crossroads Hyundai 67 days ago. They still haven't send the title paperwork to the DMV leaving me unable to register the car. Do not give Crossroads Hyundai your business.

Wasn’t super impressed with the service I received, I was approached by a man wearing everyday clothes and it wasn’t very professional, they wouldn’t allow me to test drive the vehicle I was looking for and as soon as I said I wouldn’t be making a choice that day they essentially told me to kick rocks, I ended up going to Dellenbach motors and received way better service Environment 2/5 way too crowded and felt chaotic Sales 2/5 the guy didn’t really know anything about the cars and had to bring in another sales rep Would not ... Read More

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Google - Nov 13, 2025

Wasn’t super impressed with the service I received, I was approached by a man wearing everyday clothes and it wasn’t very professional, they wouldn’t allow me to test drive the vehicle I was looking for and as soon as I said I wouldn’t be making a choice that day they essentially told me to kick rocks, I ended up going to Dellenbach motors and received way better service Environment 2/5 way too crowded and felt chaotic Sales 2/5 the guy didn’t really know anything about the cars and had to bring in another sales rep Would not recommend going to this dealership AT ALL

Had a bad experience there today, Trying to get clear tinting after purchasing a 2025 Ioniq 5 from Bojangles. Said in the deal that windshield clear tinting and the standard passenger and driver side tinting would be done. He said he spoke with Dylan to confirm and came back yes. So I go in after the tinting was done (Bo was out today) and they all said we do not do that, I could not even get to chat with the sales manager (5' away). So very frustrating to have you back paddle on a deal. By the way have Bojangles show you ... Read More

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Google - Nov 11, 2025

Had a bad experience there today, Trying to get clear tinting after purchasing a 2025 Ioniq 5 from Bojangles. Said in the deal that windshield clear tinting and the standard passenger and driver side tinting would be done. He said he spoke with Dylan to confirm and came back yes. So I go in after the tinting was done (Bo was out today) and they all said we do not do that, I could not even get to chat with the sales manager (5' away). So very frustrating to have you back paddle on a deal. By the way have Bojangles show you the text exchange we had confirming the windshield. Its called a clear window tint to block UV rays. Dont ask anyone at this dealership what that is. Like the car but not the dealership. Called and staff you were out on Wednesdays, called today and staff said you are out on Thursdays, left my number on Tuesday and Thursday.

Watch out when buying a used car from here. Typical dishonest dealership. I bought a used car and they said the service had been done. They even put the little sticker in the window saying when the next oil change is but they never changed the oil. I drained the oil myself and it was very clear by how black it was and the smell of the oil that it was not new oil. And the oil filter was not new either. This place obviously thinks people are stupid. Very dishonest dealership!! Wow!! After reading other reviews it seems like ... Read More

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Google - Nov 11, 2025

Watch out when buying a used car from here. Typical dishonest dealership. I bought a used car and they said the service had been done. They even put the little sticker in the window saying when the next oil change is but they never changed the oil. I drained the oil myself and it was very clear by how black it was and the smell of the oil that it was not new oil. And the oil filter was not new either. This place obviously thinks people are stupid. Very dishonest dealership!! Wow!! After reading other reviews it seems like bad service and dishonesty is common practice for this dealership. I have sent emails to the local news agencies to see if one of them will do a story on these clowns.

FYI: The delivery and handling fee is intended to pass tariff costs onto the consumer. Normally I wait until the end of my payments to leave a review to try and be throughout and considerate, but this needs to be shared now. Bought a used hybrid car from them. They kept us at the building until 10pm doing paperwork, slipped the extended warranty paperwork to my wife so I wouldn't notice it. I already had the 12v accessory battery explode within a month of buying the damn thing. Rear suspension seems shot too, with hitting any harder bumps causing ... Read More

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Google - Oct 26, 2025

FYI: The delivery and handling fee is intended to pass tariff costs onto the consumer. Normally I wait until the end of my payments to leave a review to try and be throughout and considerate, but this needs to be shared now. Bought a used hybrid car from them. They kept us at the building until 10pm doing paperwork, slipped the extended warranty paperwork to my wife so I wouldn't notice it. I already had the 12v accessory battery explode within a month of buying the damn thing. Rear suspension seems shot too, with hitting any harder bumps causing the suspension to stay partially collapsed and the car 'wobbles' while driving. The oil reminder in the car was not reset when they did the oil change, and I had to change the oil ~3k miles early as I wasn't totally sure until I emptied the oil that the sensor wasn't reset. It's almost impossible to get ahold of anyone there unless it's a sales rep. Had to go back to the building and wait until they would let me opt out of the extended warranty that was slipped in. Weld County didn't get my title paperwork until I called and left voice messages demanding the paperwork be processed. All around an awful experience. Edit: fixed the star count

Parents and friends have all been to this dealership and numerous issues. Run arounds on maintenance issues, full lot with tons of vehicles with damage including windshields broken. Customer service is not there, along with commitment to quality. Presentation means everything. Would highly recommend going to Firestone Hyundai instead.

Cannot recommend less. Serious buyer from out of town who will take my money to another front range dealer instead. Justice the “Internet Sales Manager” never texted me back, spelled my name wrong in two emails, and then even stopped emailing me back once I provided all info he requested. Clearly they are not motivated to sell a car. Oh well, their loss.

I do not take kindly to a dealer that will blatantly lie to you to sell a car then after you buy it they will tell you the repair they recommend is to completely replace a part at the tune of $15,000.00 for a car that’s 15 years old and valued at $4,500 in good no problem condition. This dealer will do you dirty and cost you a fortune in repairs they knew about. Don’t even bother looking at cars here they will only lie to you. If I could give them a negative star rating I would.